Xome / Mr. Cooper

Three and a half years at Xome

From mid-2015 through early 2019, I worked at Xome, a real-estate platform under Mr. Cooper, across roughly every surface a software product can have: web, mobile app, print, email. It was my first long-haul design job. It taught me how products survive their second and third year, which is the part design school doesn't cover.

What I worked on

• Xome Web Form. A multi-step intake/qualification flow that grew over time into a 31-folder system of conditional branches, edge cases, and variations. The kind of project where the diagram is the deliverable as much as the screens.
• Mr. Cooper co-brand site. The consumer-facing Mr. Cooper UI inside the broader Xome platform.
• LoanDepot account, design lead. Partner co-brand work where I owned the design relationship end to end.
• Bank of America email templates. A long-running responsive-email system with tight brand and deliverability constraints.

Range

Web pages, app screens, print collateral, transactional and marketing emails, dashboards, and partner co-brand systems. The variety wasn't glamorous, but it's what made me comfortable later jumping between product surfaces, and what made the leap to spatial computing feel like just another medium rather than a different career.

What I took from it

Long projects are different from short ones. The first six months you're designing screens. The next two years you're designing the system the screens live inside, and the screens are downstream of that. Almost every strong design decision I make now is a rule I learned the hard way at Xome.